Questions homeowners ask us

Yes. Roof Repair Pro's handles storm damage claims from the first inspection to the final payment. The owner documents the damage right the first time. He writes the replies you send your adjuster, and he meets the adjuster on your roof. He's handled hundreds of storm claims around Lake Wylie, Fort Mill, Clover and Charlotte.

Yes. Roof Repair Pro's provides a free on-site roof inspection and a written estimate, usually within the same week. Request one through the quote form on this page or call (803) 415-5419.

Roof Repair Pro's is based in Clover, SC. In South Carolina we work in Lake Wylie, Fort Mill, Rock Hill and the rest of York County, and in North Carolina we cover Charlotte, Gastonia and the towns near them. Clover, Lake Wylie, Fort Mill, Rock Hill and Charlotte each have their own page on this site. Ask if you're not sure.

Our crews do. The owner runs every job. He looks at your roof, writes the quote, orders the material and sets the date, then he's on site on install day and checks the finished roof himself. He has more than 20 years in roofing, and we're licensed and insured in South Carolina.

Sometimes. Roof Repair Pro's quotes metal roofing only after the owner has looked at the house and decided metal is the right call. If it isn't worth it on your home, you'll be told that. The assessment is free, and the person who quotes the job runs it on site.

Roof Repair Pro's covers the whole outside of your home. We repair and replace roofs, shingle or metal, and install and repair skylights. We also do gutters, gutter guards, fascia, soffit, siding and windows, and we build decks, screened porches and sunrooms.

Usually you cannot tell from the ground. Hail bruises an architectural shingle, knocking the granules loose in soft spots you can feel more than see, and it dents soft metal like roof vents, gutters and downspouts. If a storm came through and your neighbors have roofers in the street, get on the phone: the owner inspects the roof, photographs what he finds, and tells you whether there is a claim to file. Damage needs documenting before it weathers in.

Only if the roof has storm damage your policy covers, and the first answer from the carrier is often no. Wear and tear is not covered. If hail or wind did the damage, the owner documents it, builds the claim package (a photo inspection report, an estimate and an affidavit) and meets your adjuster on the roof, so what ends up in the report is what is actually there. When a claim is denied on the first inspection, which is common, that is where the work really starts.

Yes. The deductible is your share of the claim, and a roofer who offers to pay it, waive it or hide it in the invoice is asking you to misrepresent the claim to your carrier, which puts the whole claim at risk. The carrier pays the rest of what the roof is worth to replace. If a roofer offers a "free roof" with no deductible, that is the moment to call somebody else.

Most shingle replacements on a house are done in a day or two once the material is on site. Tear-off, deck repair, underlayment, ice and water membrane at the flashings and valleys, then the shingles and the clean-up. A standing seam metal roof takes longer, because the panels are cut for your roof and the details are less forgiving. The owner gives you the schedule with the quote and is on site the day the work happens.

Often, yes. Wind-lifted shingles, a flashing detail at a chimney or wall, a leaking valley or one bad slope can be fixed in pieces on a roof that still has life in it. Repair stops being the cheaper answer when the shingles are brittle and the next storm will find the next spot. The owner looks at the roof and tells you which side of that line yours is on, either way.

Yes, on the Charlotte side of the line. Roof Repair Pro's is based in Clover, SC, and works the south and southwest side of Charlotte: Steele Creek, Pineville, Ballantyne and the neighborhoods off I-485 between them, plus Gastonia. From Clover that is thirty to forty minutes. We are licensed and insured in South Carolina.

The owner gets on the roof, not in the driveway, and documents what is there: the decking, the flashing, the penetrations, the valleys and the exposed slopes where wind and hail hit first. You get the photographs whether you hire us or not, and a written estimate, usually within the same week. If the roof is fine you get told it is fine. If it has storm damage, those same photographs become the inspection report the claim is built on.

Architectural shingle is the right answer on most houses in York County and south Charlotte, and metal is worth asking about if you plan to stay in the house a long time. Shingle is what the street already wears, it is what insurance replaces like for like, and it can be repaired in pieces. Standing seam metal is a longer-horizon roof that handles wind and hail differently and costs more to put on. The owner looks at the house and tells you which one makes sense on yours, and sometimes the answer is that metal is not worth it on your home.