Privacy Policy

1. Introduction

Roof Repair Pro's ("we," "our," or "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or submit a quote request. We are headquartered in Clover, South Carolina, and have been serving the Upstate SC and Greater Charlotte area since 2022.

2. Information We Collect

When you use our Instant Roof Quote tool or contact us, we may collect:

• Contact details: Your name, phone number, and email address.
• Property details: Your property address and home size selection.
• Project details: Your preferred roofing material and any additional notes.
• Technical data: IP address, browser type, and pages visited (collected automatically).

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote request and schedule free on-site inspections.
• Provide roofing estimates and project recommendations.
• Communicate with you about your project and our services.
• Improve our website content and user experience.
• Comply with legal and regulatory obligations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. Your lead data is transmitted via our own secure database and forwarded by email to our team. We may share your information only with:

• Service providers who help us operate our business (e.g., form delivery and email hosting).
• Insurance adjusters or partners when you request assistance with an insurance claim.
• Legal authorities when required by law or to protect our rights.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our lead capture forms use encrypted transmission (HTTPS) and a secure encrypted infrastructure (Supabase) to store your data and deliver notifications. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Our website does not use tracking cookies, and we do not use advertising cookies or sell any information about your visit. We may use essential cookies for basic site functionality.

We do measure how the site is used, so we can tell how many people it reaches and how many go on to contact us. Two things do that:

• Cloudflare Web Analytics, which counts page views without cookies and without building a profile of you.
• Our own counts of four things: a page being viewed, someone starting the quote form, someone submitting it, and someone tapping the call button.

Those counts are anonymous. We record a random reference for your browser tab so the steps of one visit can be counted together, and that reference is erased when you close the tab. We do not store your IP address, we do not use fingerprinting, and nothing here can identify you or follow you to other websites. If you send us your details through the quote form, that is information you chose to give us, and section 2 covers it.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. You may also opt out of future communications at any time by contacting us using the information below.

8. Children's Privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: